Legal
Terms of Service
Last updated: October 2026
Orders
When you place an order you are making an offer to buy the products in your cart. We confirm your order by email and dispatch it within 1 to 2 business days. Prices are shown in US dollars.
Subscriptions
Subscription cartridges renew every 6 months at $40 per delivery until cancelled. You can skip, pause, or cancel any delivery before it is dispatched. There is no minimum commitment.
Returns
Unused products in original packaging can be returned within 30 days of delivery. Opened filter cartridges can only be returned if faulty or damaged on arrival. See our shipping and returns policy for details.
Product information
Product descriptions reflect the performance claims supported by our product documentation. The filter is designed to reduce chlorine commonly found in municipal water supplies and to help capture sediment; it is not a whole-home water treatment system.
Liability
Products are intended for household use with compatible standard shower connections. Please follow the installation guidance included with your filter.
Questions
Reach out any time via our contact page or read the shipping and returns policy.